Shipping Policy

Shipping Policy

Last updated: March 2026

1. Delivery Areas

CaviarNoir.ch currently CaviarNoir.ch throughout Switzerland and to the Principality of Liechtenstein.

2. Shipping Methods

2.1 Canton of Geneva

  • Area: Canton of Geneva and neighboring municipalities
  • Delivery options: courier service or Swiss-Express “La Lune”
  • The shipping method is determined by CaviarNoir.ch on the order and availability
  • Delivery time: same day or next day, depending on the time of order and the delivery method selected
  • Fees: amount specified at the time of order

2.2 Swiss-Express “La Lune” — Rest of Switzerland and Liechtenstein

  • Service: Swiss Post, Swiss-Express "La Lune"
  • Delivery time: Next-day delivery by 9:00 AM for orders placed before 2:00 PM (business days)
  • Packaging: insulated container with ice packs
  • Tracking: Tracking number sent by email as soon as the item is shipped
  • Fees: amount specified at the time of order

Orders placed on Friday after 2:00 p.m., or on Saturday or Sunday, will be shipped the following Monday.

3. Order Receipt

Upon receiving your order, we recommend that you:

  • Check the condition of the package in the presence of the delivery person.
  • If there is visible damage, make a note of it and take photos.
  • Place the caviar in the refrigerator immediately (between 0°F and 4°F).
  • Please report any issues within 24 hours to caviarnoir.ch.

4. Contact

SVD Commerce Sàrl — CaviarNoir.ch 28 CaviarNoir.ch de Carouge, 1205 Geneva, Switzerland Email: caviarnoir.ch